by Gary Chandler | May 9, 2019 | Crisis Communications, Issue Management, Reputation Management
Actions More Important Than Words In the digital age, public relations disasters can strike at any time. No brand is immune from a negative social media post that is gaining traction or an unfavorable news story, and when an incident like this occurs, it’s... by Gary Chandler | Oct 3, 2014 | Crisis Communications, Issue Management, Reputation Management
Best Practices In Crisis Communications No business likes to enter crisis mode. As a leader, you may not know how to respond to tough questions and negative media coverage. You can add insult to injury by making misstep after misstep in your actions and statements.... 
by Gary Chandler | Aug 25, 2012 | Issue Management, Public Affairs
Strategic Planning Key To Stakeholder Relations The following points are from a speech by Teresa Yancey Crane, founder of the Issue Management Council and part of the team that worked with Howard Chase to develop the first Issue Management Process Model. The phrase...